General Store Questions
We offer free shipping for eligible items and that applies to the USA and Canada only. International customers, please email us for an exact quote. Occasionally we are able to offer a better rate than what is shown on the website.
Sure , we offer pickups from our Surrey, BC logistics center and our Blaine, WA US logistics center.
Simply place your order and choose to pick up , we will let you know when the order is ready.
It is always advised to contact us first to confirm availability and pickup date.
Unfortunately, due to the relatively low demand, we do not rent housings or any other equipment. With that said, we can usually reach some agreement with our customers where they buy the equipment and later return it for selling it used after some price deduction. Contact us for details.
Mozaik is responsible and will pay all import fees and customs. Mozaik’s broker will take care of any import fees.
You will get the products free and clear of any customs and duties.
Local sales tax will be charged when placing the order according to the destination province (i.e. HST for BC and Ontraio, GST for AB and so forth.. )
We do NOT charge taxes. Products will normally be shipped from our US office in Blaine, WA.
We do NOT charge taxes, Yet, you may be subject to local sales tax and customs duties.
Please double check with your local authorities. Mozaik is NOT responsible for any of such fees.
Generally we accept all major credit cards, paypal, check or bank transfer, However, any transaction is subject to the approval of our risk management team.
Some countries like Indonesia, Senegal and others have very high fraud rates and as such we can only accept bank transfer from these countries. For some transactions we may require further information such as a credit card authorization to approve the transaction.
US / Canada & UK – We can accept any credit card provided that the shipping address is the same as the billing address.
Yes, in many cases we do offer express shipping but this very much depends on the availability of the product. Please contact us to verify the items you are looking at are in stock and ready to ship.
Yes, we ship orders worldwide all the time. Some products are restricted to certain territories by the manufacturer, please contact us for more details.
Shipping rates are calculated at the shopping cart on our store. Occasionally, we are able to provide better rates than the ones automatically quoted. Contact us for details.
For express shipping, please contact us for a specific quote and availability.
We can be contacted:
By phone at 1-888-318-3550 or for international customers 1-360-529-0990
By email at contact ‘at’ housingcamera.com or simply fill out the Contact Us Form
By Chat through our website (Bottom right corner)
Some popular cameras like Nikon P500, P510, P520, P100 do not have underwater housings for them. The reason is these cameras are zoom cameras and are not adequate for underwater photography, in addition , their lenses are long and make building a housing for them difficult.
Read more about why super zoom camera aren’t useful for underwater HERE.
If you are the owner of one of these cameras, you are most probably better off getting a new camera and housing bundle which you can solely use for underwater photography. A few very popular packages today are: