Mozaik Underwater Cameras Inc. (www.housingcamera.com) Return Policy (Updated Jan 8, 2016)
If for any reason you are not satisfied with a product you purchased you can return it within 60 days of the original delivery date, subject to the conditions below.
General Return conditions:
- Returned items should be in their original packaging and include all accessories, manuals, batteries, adapters or any other items that were originally packed with the order.
- Mozaik will only accept returns of items that have not been assembled by the buyer or have not been used both above water and underwater.
- Returned items will be inspected and will only be accepted if the conditions above are met.
- All returns must be coordinated with Mozaik. Once approved for return, Mozaik will issue you a Return Authorization Number you must include with your returned items. We will not accept returns of items not approved by Mozaik.
- Shipping and packing returning items will be at the customer's expense. Mozaik is NOT responsible for lost or delayed shipments by the buyer. Items must be received at Mozaik's warehouse of choice no later than 60 days from the original delivery date of the order at the customers location.
- A store credit or refund will only be given after the product has been received and inspected by Mozaik staff and/or the manufacturer. Refunds and Credits will be subject to restock fees as listed below depending on the products ordered.
- Items that are Discontinued by the manufacturer at the time of return cannot be returned.
- The shipping charges incurred by Mozaik to originally post the product to the customer will at no circumstances be reimbursed and will be deducted from the reimbursed amount whether it was originally paid by the customer or the order shipped free.
- Mozaik reserves the right to charge a restock fee of up to 20% on select items which are not regularly stocked.
Credit Card / PayPal Refunds
All credit card and PayPal purchases will be refunded back to the original credit card / PayPal account that the products were purchased on within 10 days. In the event there is no receipt showing credit card used or if credit card is not available, Mozaik will issue a store credit in the form of a Gift Card.
Bank Transfer Refunds
Payment via bank transfer will be refunded via check or wire 14 days from the time the bank transfer was completed.
Store credits are issued in the form of a Mozaik UW Cameras Gift Card, which can be used for future purchase at our store. In some cases the restock fee will be waived in the case of a store credit.