Mozaik Underwater Cameras - Customer Reviews
Click Here to Post Feedback on Mozaik Underwater Cameras We are currently working on an automated Customer Reviews display following our policy of constant improvement to our customer service. Thank You, Mozaik Team "Stellar Service once again! Thanks for your assistance and prompt delivery" E.W Order 3909 USA "These guys bring new meaning to customer service. After having placed an order days before leaving on a scuba trip I called to check on the status of my order Ron suggested additional items I had not thought of but I didn't wish to delay my order. Ron assured me all would be fine. Well everything arrived on time super fast delivry but as luck would have it I was short one item and defective one. Now less than 24 hrs. before I was disappointed to say the least however Tal made arrangements for me to pick up replacement items at a Scuba shop in an other City on my way to the airport. THAT'S SERVICE!" W.R. Canada "Once again Ron & Tal went beyond my expectations! Having my second order put through i knew i had nothing to worry about, they were there to answer all my questions! after testing my new wide angle lens for Fp7100, i am impressed with my new Toy!!! Definitely Looking forward to add new Accessories for My fantasea Fp7100!" F.S Order # 3710 "WOW! Talk about fast and great service! Hit my doorstep 3 days ahead of schedule!" B.B "January 2013 Very satisfied with the product purchased and its performance, firts dives have been exceptional. I received a great service and assistance from the staff. Will shop again soon"A.S "Good service, fast and professional. Excellent ratio. Thank you" Y.R "I phoned Mozaik and spoke with Ron, who took my call on a Sunday evening, and discussed my order. I said that I was leaving for Cuba the following Saturday to do U/W video, and needed a video light before I left. Ron got back to me on Monday morning, confirming that the light I needed, from Itorch, was available. I place the order for an Itorch Pro5 video light on Monday. Ron kept assuring me that, "Don't worry, you'll get the light on time, don't worry"! Usually, when I hear "don't worry", that is when I start to worry! But Ron was as good as his word. The light shipped out from Itorch on Tuesday, and I received it today, early, on Thursday. Also, Ron kept me informed about the order status via email, which I much appreciated. The light looks great, and puts out a huge amount of very even light. I'm looking forward to trying it out underwater. I wouldn't want to run it in air for more that a few seconds, since it does put out a fair amount of heat. I'll send photos and video after I get back from Cuba. Based on this experience, I am very impressed with the excellent level of service that Mozaik provided. Well done. " Canada "Je suis extrement satisfait du service. Le vendeur est courtois et donne un excellent service. La livraison au Quebec a ete tres rapide. Je recommande fortement d'acheter de cette compagnie. Merci a vous." D. "I'm very, very satisified with the way the Mozaik can save me money on products I purchase and on shipping costs. If I need my order post haste it will arrive as promised and on time. Even shipping ground they will suggest the most effecient, yet cheaper, route. AND, Mozaik follows up on customer orders to make sure of safe arrival, customer satisfaction. Not like other 'global mail order' places who just send you you the product and leave you on your own afterward. My newest purchase, is a Sea and Sea YS-D1. Before buying I discussed verbally with Tal what I needed in a new strobe. He helped me make the perfect choice. Thanks again Ron and Tal.. Jimmy Lockard" "These guys are flexible. Was able to get my Canon S110 Ikelite housing and DS160 strobe in quick fashion. Shipped quickly too!" H.A "Im very much pleased with my new Fantasea Fp7100 housing & the Ys-01 strobe, Thank you ROn & tal for the GUidance, as well for the fast shipping to Maldives! Mozaik is definatly the best Ranking seller!!" "I Just receieved Fantasea fp7100 Housing package, & very much satisfied with the service Mozaik Provides, will definatly be getting more accesories for my new housing soon. Thank you ron" Order # 3578 F.S "Received my Nauticam Rx100 housing from Mozaic and very pleased once again with assistance, advice and delivery. Ordering equipment in Canada can sometimes be a pain with shipping, duties, and delivery. Mozaik handles all of this very efficiently." D.G Oct 2012 "Tal and team, Wanted to to say thank you for the amazing service your guys provide - as an amateur the advice you provided in helping me make the right selections was invaluable. Everything arrived here in Singapore in perfect order and incredibly quickly. Awesome way to look after your customers guys !" T.P Singapore , Oct 30 2012 "The last order I placed was for spare parts and a light. I new I would have to wait a bit for this unique order of spares from the manufacturer. The Mozaik as always, came through keeping me informed of delivery. I wouldn't have been able to get what I needed on my own. So thats why I count on MOZAIK for great service. Thanks guys." J.L Canada "The entire experience from start to finish was great, first off I got a really good price on a Nikon L26 and Ikelite underwater housing. I was contacted promptly when the original L24 was no longer available and the better L26 was included for the same price. Shipping time was as promised and the camera and housing are exactly what I wanted. I would certainly deal with Mozaik again, hmm maybe I need a strobe." C.S Canada "Tal went out of his way to make sure my order was in stock and would ship/arrive in time for my trip. Great price and delivery was 5 days ahead of schedule! Thanks so much!!!! I will be back to shop again." J.W Oct, 2012 "This is my 3rd major order from Mozaic. First a set of Nocturnal. Lights, 2nd a set of Inon lenses for a Canon S100 and most recently a Sea and Sea strobe. I have been very pleased with the assistance and advice given prior to my purchases as well as the speed of processing the order and delivery. I will continue to recommend Mozaik to other divers." D.G Canada
"The people at Mozaik Under Water Cameras are divers. They really know and understand and listen to and answer customer questions. Great advice given to my purchases of Inon H 100 28m 67 wide conversion lens and the Inon dome lens ll. Any questions I had on my inital buying of a Fish Eye fix housing for my Canon S100 were very proffesionally answered. Thanks Mozaik Team...... " Aug , 2012 Jimmy Lockard "Very Satisfied, Got the light very quickly and exactly as described." B.P. - Order # 1208 - USA
"Thanks! I greatly appreciate your diligence in rushing the order!!." M.M. - Order #1238 - USA
"I received my package this morning. Everything is OK. Thanks again for all you've done. I'll be happy to make more deals with you, I put you in my favorites links." C.P -- Order # 1233 - BELGIUM
"Thanck you for your delivery. The delivery time was short and my housinsing is arriving in good condition" E.B. Order # 1266 - FRANCE
"Everything's perfect, It could be cool to get the product directly from canada but the housing is perfect and shipping was pretty fast too even it comes from US. if I need, I will buy from you again! thank you" M.L. Order # 1380 , CANADA
"Thank you very much, It was a pleasure to deal with you, completely painless and extremely professional, I will be recommending you to my friends" D.B Order #1435
"Very much appreciated!!! will recommend you to the guys at work." D.C, #1504 Australia
" You pointed me in exactly the right direction I needed to go. LED is the future and far more durable & compact than the HID.
I be checking out your webstore more often from now on. " R.P , Canada
"thanks for the good and kindly bussniss. " G.A.V
"great on-line support, great communication, the products arrived fast and were well packed and great pictures (I have just returned from the great barrier reef). Thank you very much!!! I will sure buy my future U/W photography needs from you!!! Keep doing the good job." A.S Order # 1581 - Japan
"Todo perfecto y muy rapido. Llego en perfecto estado." J.S. Order # 1632
"I just wanted to take a minute to thank everyone involved in shipping my order. I have not been home yet to try it. But I was informed that the shipment had arrived. Sooner than I had expected but I cannot complain on that right!!! Thanks again and RON thanks for all your help in other questions I had!!!" C. Order # 16550
" Hello Ron. My 7D housing came in. Thank you for the no hastle and excellent transaction of my purchase! " J.C
"thank you very much for an incredibly quick international delivery" T.R
"Looks like a good product and delivery time was GREAT." R.C
"I received my fs600 housing very quickly and can't wait to use it. thank you for your fast service." E.H
"I am very satisfied. I am from (Slovenia)Europe and I got the package in a week. I ordered the Fantasea underwater housing for Nikon Coolpix s600. The housing is great." A.B Order # 1806 Slovenia
Now that's what I call a fast turnaround. The Fantasea FL-22 FL22 Camera Housing I ordered arrived this morning and it is a little "JEM". I can't thank you guy's enough. N.D
"A big thank you to Mozaik for all of their help with my SLR set-up. Mozaik was extremely helpful, checking and double checking the my order, and suggesting items that I had missed. In-keeping with the general service, communication was excellent, and the items were very well packaged when they arrived. Mozaik comes highly recommended - thanks again!" T.P UK
"Wow!! Talk about awesome customer service! Ron was very helpful, knowledgeable and not pushy AT ALL. It's rare to find such excellent customer service. We called in a time crunch and Ron helped us determine what equipment was best for our needs and pulled some strings to make sure we received it before we left for our vacation. We haven't used the underwater housing (Amphibico Dive Buddy EVO HD Elite II) yet, but the construction is impressive. Very easy to hook up the camera and very user friendly. We'll be using it for the first time next week and we can't wait! Thank you Ron!!" A.C Order # 2079
"hi, The package arrived today, very well packaged. Thank you very much for the communication we had, and your kindness"B.B Order 2164
Very satisfied is not a high enough recommendation. Over the moon would be more to the point. It is a scary thing to purchase a product from the other side of the world. The communication path between Tal and myself was nothing short of excellent, the service provided by Tal was second to none. In todays world were you constantly hear of people taking others for a ride. I can safely say that Tal has re-installed my faith in global purchasing. I look forward to conducting further purchases in this manner in the near future. R.T Australia Order # 2247 "Very good product exactly as described by Tal, Excellent customer service and knowledge and help for new guy like me, Fast Shipping. Thank You Very much" T.P Order # 2304 "I ordered a Fantaseea Big Eye WA lens + adapter to my Canon House. I've not been abel to test the product yet but I seems to fit as promised. The delivery was realy fast. Put the order in on Wednesday and received the Items, cleared in custom, on Monday. Realy fast as it was to Sweden and also a weekend in between. Also want to say that the help I got to choose right Items was great. Thx" P.G Order #2448 Sweden " I purchased a Nimar Housing and Strobe kit for a Canon 1000D. The level of customer service provided was something I haven't experienced for a long long time. The level of communication and assistance prior, during and after purchase is fantastic!!!! If you need anything to do with UW camera's ask Tal or Ron. Just have to choose my next port options." J.P Order 2402 "Camera package arrived yesterday - very nice quality components- better than I had anticipated. Looking forward to getting it in the water. Thanks very much for your advice and service." P.R Order # 2463
"Just received the orer on Wednesday this week a promised. Thanks for your prompt process. Looking forward to 10 Dives next week. Aloha Mark Reynolds I would come back to you for all my U/W camera needs in the future." M.R Order # 2535 "The camera was exactly as described and the postage time was within the estimated time. I am very happy with the whole event at this stage, I have used the camera as just a camera, but will be giving it the deep water treatment this weekend. I am sure it will be fine. Thanks again for the professionalism with which this transaction was dealt with." T.W Order #2595 "Thank you very much for the friendly contact and very fast shipment. Only one week and it arrived here in Switzerland. Quality is perfect. Merry Christmas and a happy new year "W.T Order # 2642 , Switzerland "Good service no nonsense fast del" L.P Order # 2678 UK "I received the order and am pleased with your prompt service. Thanks for you help in getting these items to me..." Order # 2823 R.W "Again, congratulation for your job. Even if it's something current for me, to do shopping on internet is, still something scary for many people. With your perfect services, your advices, and, really good, the chat option, I think you will have more and more customers. Before my new life as scuba diving instructor and cameraman, I was running a shop, jewelry and watches for 23 years, I know perfectly what a customer is waiting for, and at that time, shopping on internet was at the start, and many peoples were complaining about the "no advices, services" on the web... You prove how the business change fast, but still, customers need, talk, advices, well some kind of human contact... you do that in a perfect way.. See you soon and all the best." Order # 2812 E.S Switzerland
"Thank you. I have received my housing in good working order. I thank you for your prompt attention to my order and will sure to recommend you to my friends in the diving community." C. Order #2841
"Thanks for sending my Aquatica housing for my Sony NEX5N so quickly and at a great price. The order arrived here in the UK after just 4 days and that was over a weekend as well. Prior to dispatching the order, all my questions were answered quickly and accurately, along with good sound impartial advice by e-mail.Excellent service which i will use again." M.D Order # 2740
"Great product, excellent service and communication. Thanks very much Tal. Will recommend to all and use again." D.C Order # 2842
"I purchased my order from Turkey and wanted the shipping to US. This confused Mozaik team and they requested some more information from me which took about 6 days. After all I finally persuaded them and they approve my puchase. But a very limited time left for me to get the shipment on time because I have only limited time in US to stay. They promised me to send on time and they did! It took a little more time than the other costumers probably but we solved the problem. By the way, they sent me a different bag which is cheaper than I ordered but they immediately paid the difference back." S.O Order # 2965 Turkey
"Leaving for Cozumel with everything I need, all works, tested in my pool. You guys are great, thanks for better than expected service! I am in retail and only hear about problems. Thought you would like to hear from a completely satisfied customer!" M.L Jun8 2012
"Excellent communication. Quick shipment. The best seller ! Thank you" I.A Order # 3028
"Fast and very Easy order and delivery to Germany. (Customs: 31,67 EUR for a value of about 300 EUR.)" U.P
"Got a housing, port and zoom gear to Western Australia in under 2 weeks from the order, and for half a grand less than local price. Great help, plenty of fast, personal, friendly responses to queries. Couldn't have done any better. 11/10." C.S
"I recently purchased the Aquatica housing for my Sony NEX 5N and am pleased. It is very well balanced under water. The controls are easy to reach but I recomend the shutter extension if you are using 2 handles. Also, an internal part of the on/off switch came loose on a recent trip. Another U/W photographer mentioned this problem as well. Keep a 1.2mm hex key handy to tighten the screw that holds this internal part to the external on/off switch or else you will be unhappy on your trip when the part comes loose since you will not be able to use the camera's menu features while diving. I also agree with the use of a magic filter on the camera lens to better balance the ambient light. I used one and the photos came out great! Very nice housing!" C.M
"There were issues with the tracking for this order. The order was received fine and I am satisfied with the support received and quality of the product. Somehow the tracking of the order got mixed up with another order which caused some confusion." E.L |
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