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Return Policy
Return Policy

Mozaik Underwater Cameras Inc. ( www.housingcamera.com)  Return Policy

If for any reason you are not satisfied with a product you purchased you can request to return it within 14 days of the original delivery date, subject to the conditions below.

General Return conditions:

  1. Returned items should be in their original packaging and include all accessories, manuals, batteries, adapters or any other items that were originally packed with the order.
  2. Mozaik will only accept returns of items that have not been assembled by the buyer or have not been used both above water and underwater. 
  3. Returned items will be inspected and will only be accepted if the conditions above are met.
  4. All returns must be coordinated with Mozaik. Once approved for return, Mozaik will issue you a Return Authorization Number you must include with your returned items. We will not accept returns of items not approved by Mozaik.
  5. Shipping and packing returning items will be at the customer's expense. Mozaik is NOT responsible for lost or delayed shipments by the buyer.
  6. A Store refund or credit will only be given after the product has been received and inspected by Mozaik staff and/or the manufacturer. Refunds and Credits will be subject to restock fees as listed below depending on the products ordered.
  7. The shipping charges incurred by Mozaik to originally post the product to the customer will at no circumstances be reimbursed.  Should the shipping costs were originally paid by the customer , this amount will be deducted from the credit amount , if the order had a Free Shipping promotion or shipping was discounted by Mozaik, the actual shipping charges will override the amount invoices and will be deducted from the credit.

Conditions for Returns

Lenses, Adapters, Filters, and all other items with a value below 100$

  1. Mozaik will charge a 30% restock fee for any of the above items that are below 100$. This fee will be charged regardless of the return reason, unless the products received are damaged or items are returned that were not ordered.

Underwater Housings and Lights under 300$

  1. Mozaik will charge a 20% restock fee for any of the above items that are below 300$. This fee will be charged regardless of the return reason, unless the products received are damaged or items are returned that were not ordered.
  2. Mozaik will accept returns in this category only if the original manufacturer/vendor agrees to accept this return. Refund will be given only after the vendor has received and approved that the item is to their standards.
  3. Custom Made Products that were custom-made for the customer cannot be returned. Please consult with our staff before purchasing your equipment.

Underwater housings and Equipment over 800$

  1. Mozaik will charge a 20% restock fee for any of the above items that are below 800$. This fee will be charged regardless of the return reason, unless the products received are damaged or  items are returned that were not ordered.
  2. Mozaik will accept returns in this category only if the original manufacturer/vendor agrees to accept this return. Refund will be given only after the vendor has received and approved that the item is to their standards
  3. Custom Made Products that were custom-made for the customer cannot be returned. Please consult with our staff before purchasing your equipment.

Credit Card / PayPal Refunds
All credit card and PayPal purchases will be refunded back to the original credit card / PayPal account that the products were purchased on. In the event there is no receipt showing credit card used or if credit card is not available, Mozaik will issue a store credit in the form of a Gift Card.
Check Refunds
All check purchases will be refunded 14 days after the original check has cleared; once cleared, a refund. The check will be mailed to the buyer.
Bank Transfer Refunds
Payment via bank transfer will be refunded via check 14 days from the time the bank transfer was completed. The check will be mailed to the buyer.
Store Credit
Store credits are issued in the form of a Mozaik UW Cameras Gift Card, which can be used for future purchase at our store.